Last updated: November 11, 2026
This policy explains how Ottawa Millwork ref. ("we", "us") handles personal information collected through ottawamillwork.ca. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Information you give us. When you fill out our quote or consultation form we collect your name, email address, phone number, project type, project description and any file you choose to attach. When you call us, we may note your name, number and project details.
- Information collected automatically. Like most websites, we use Google Tag Manager and Google Analytics to understand how visitors use the site (pages viewed, device type, approximate location, how you arrived). These tools use cookies. Phone numbers called from the site may be tracked so we can see which pages lead to calls.
How we use it
We use your information to reply to your enquiry, prepare quotes, schedule consultations, deliver and support your project, and improve our website. We do not sell or rent your personal information.
Who we share it with
We share information only with service providers that help us run the business, such as our website host, our form and customer management software, and Google for analytics and maps. They may only use it to provide services to us. We may also disclose information if required by law.
How long we keep it
We keep enquiry and project information for as long as needed to respond, complete your project, honour warranties and meet legal and accounting requirements, then delete or anonymize it.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to further contact, by calling us at 819-581-2701 or writing to us at 145 Spruce St, Ottawa, ON K1R 6N5. You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.
Security
We use reasonable safeguards to protect your information. No method of sending information over the internet is completely secure, so please do not send sensitive financial information through our form.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.